There are numerous comments of our users who write about the blocking of our software by their Anti-Viruses. They often think that we are distributing malware.These alarm messages of Anti-Virus programs is called False Positives.

The 90s passed, at that time users were infected their PC with getting the software. Currently, if we distribute the malware, Google will quickly block our site and guys in uniform will come to our home!Now one of the main ways to infect your computer is to install the exploit on the hacked sites that you visit daily. This happens imperceptibly and anonymously.

We do not have the ability to install several dozens of anti-virus software to test our software. Instead, we are testing a release build on a popular resource virustotal.com designed for such purposes. If the tests pass without false positives or with a minimum number, then a new version of VCapDL is released.

Thank you for understanding!

DRM(Digital Rights Management) video protection is a new technology and all subscription sites are switching to it to protect their content.

DRM is a set of access control technologies for restricting the use of proprietary hardware and copyrighted works. DRM technologies try to control the use, modification, and distribution of copyrighted works (such as software and multimedia content), as well as systems within devices that enforce these policies.

Unfortunately, we do not support DRM protection (MPEG-DASH-DRM, M3U8-DRM protocols) now.

Google protects your private data and prevents you from sign-in to third-party applications that it doesn't know about. Here is Google explanation of this behavior https://support.google.com/accounts/answer/7675428.

There is a life hack with which you can download videos without Google sign-in. You must use https://tube.cadence.moe/ service. Go to this site and enter the YouTube video link in the invitation. For example:

VCapDL is able to download YouTube playlist or channel.

A link must have a specific playlist tag for playlist, for example https://www.youtube.com/playlist?list=PLlTUiXJp6aPTo1PapekhJu009PRAK2KQ1, or for user, for example https://www.youtube.com/c/VIDEOVIDEO/videos, or for channel, for example https://www.youtube.com/channel/UCchanneltag.

Paste YouTube url into Start here field and click on the button Parse.

Select video items and select video quality, audio type or subtitles.

Click Download button. Now VCapDL will move the selected video to Download list and start downloading.

In some cases, there may be noticeable desynchronization of audio and video streams. This could be due to a variety of reasons, such as:

• the site owning the video can insert additional AD snippets into the video stream that VCapDL knows nothing about;
• used unsynchronization as an element of download protection;

  To eliminate these first two reasons you can try to independently synchronize sound relative to the video. To do this, select from context menu Shift Audio Track item, add a negative value of the audio delay if the audio is lagging behind the video stream or positive value if the audio is ahead of the video stream. Please note that time is set in milliseconds.

  

  Recommended to select Create a new synchronized file in the current folder radio box so that you do not spoil the original file in case of an incorrectly selected delay time. A new synchronized file is created with the addition of the suffix .syns in the same folder as the original file.

• a synchronization error when VCapDL merges hundreds of streaming files;

  VCapDL has two ways to convert video files: using FFmpeg.exe, an external widely-known popular video processing project and the internal antMpg.dll module. In some cases FFmpeg.exe does a better job for video conversion, in other cases antMpg.dll does it better. Try switching the conversion method to the opposite and downloading again.

  
• other reasons.

  Unfortunately, this is a current problem that cannot always be solved efficiently.

We ask that you please provide a reason for the return so we can further improve our products. If our support team has not been able to resolve your issue or if you are not satisfied with our product or support, simply contact us support@vcapdl.com within 30 days of purchase and we will refund your money.

More about our Warranty and Refund Policy see Our Policy.